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Delivery Information

If you have a question relating to delivery of an order you have placed please see here.

Upon placing an order with us, we ask that you allow up to three working days for us to process your order. Why?

Once we've received your order, we pick your products as quickly as possible. If any items are out of stock we will let you know either via phone or email. As a wholesale company we work hard to ensure products are in stock however this is not always possible due to the volume orders.

Once your order has been processed we then will ship your parcel.

For details of shipping costs please see below:

Please note all prices quoted are for one parcel only (up to 25kgs or 30kgs, see below) and excluding VAT. If your order requires more than parcel this will incur additional charges. We will contact you to request additional payment prior to dispatch of your order.

UK Mainland delivery table

  • Orders below £150 + VAT
  • £6.99 + VAT
  • Orders below £250 + VAT
  • £6.50 + VAT
  • Orders below £350 + VAT
  • £5.99 + VAT
  • Orders over £350 + VAT
  • FREE*

*One box only up to 30kg.

Each Additional box per order will be charged at £5.99 + VAT. Customer is liable to pay for any additional boxes for the shipment.

Free Shipping does not apply to any orders containing the following dangerous goods.
Dangerous goods are subject to additional handling charges due to extra precautions taken for packing and shipping purposes. Customers are liable to pay these extra charges upon request.

  • Lighters [UN1057]
  • Room Odourisers [UN1992]
  • Body Sprays Aerosols [UN1950]
  • Hair Sprays Aerosols [UN1950]
  • Perfumes [UN1266]
  • Nail polish, Nail Varnish [UN1263]
  • Nail polish Remover [UN1993]
  • Lithium Batteries [UN3090] and [UN3091]

NORTHERN IRELAND - £12.99 - 2 day service from time of dispatch.

REPUBLIC OF IRELAND - £12.99- 2 day service from time of dispatch.

Scottish Highlands - £ 13.99 - 2 day service from time of dispatch.

AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scotland, Scottish Islands & Scottish Isles (Including Shetland Islands) - £17.99 - 2 day service from time of dispatch.

HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Please note there may delay in delivery times for the following postcodes

IV3-11, IV14-20, IV22-28, IV40-49, IV51-56, IV63; KA27-28; KW1-14; PA28-43, PA45-88; PH30-40, PH49, PH50

Scottish Islands transit time is 2-5 days from the dispatch.

CHANNEL ISLES (Guernsey, Jersey) - £16.99 - 2 day service from time dispatch.

ISLE OF MAN - £16.99 - 2 day service from time of dispatch.

ISLE OF WIGHT £16.99 - 2 day service from time of dispatch.

SCILLY ISLES - £16.99 - 2 day service from time of dispatch.

EUROPEAN DELIVERY CHARGES – PER PARCEL BY ROAD UP TO 25 KGS ONLY

The delivery charges & transit times listed below are minimum estimate and may vary depending on your postcode/county/island.

All the consignments are shipped by weight, volume & delivery postcode and we are charged accordingly by our courier. Due to these complications, we are unable to calculate real-time delivery charges.

If your order requires more than one parcel, or your postcode is classified as remote area by our courier company; you will be asked to pay the additional shipping cost.

Please note that there may be custom clearance charges, duty or taxes upon receipt. The customer is liable to pay all the customer clearance and any related taxes/charges to their local authorities. Prior to placing an order, it is customer's responsibly to check with the local authorities for any further duty, tax and other charges information.

COUNTRY COST ESTIMATED DELIVERY TIME

Austria
£16.99 3-5 days from time of dispatch.

Andorra
£24.99 3-5 days from time of dispatch.

Belgium
£14.99 2 days from time of dispatch.

Bosnia
£54.99* 4-6 days from time of dispatch. (* Includes £25.00 custom clearance charges)

Bulgaria
£24.99 4-6 days from time of dispatch.

Croatia
£19.99 4-6 days from time of dispatch.

Czech Republic
£19.99 3-5 days from time of dispatch.

Germany
£13.99 2 days from time of dispatch.

Denmark
£15.99 3-5 days from time of dispatch.

Estonia
£23.99 4-6 days from time of dispatch.

Finland
£19.99 3-5 days from time of dispatch.

France
£13.99 2 days from time of dispatch.

Greece Mainland
£29.99 3-9 days from time of dispatch.

Greece Islands
£29.99+ 3-9 days from time of dispatch. (+ Plus remote area surcharge depending upon your island and postcode)

Hungary
£17.99 4-6 days from time of dispatch.

Italy
£17.99 3-5 days from time of dispatch.

Iceland
£59.99* 4-6 days from time of dispatch. (* Includes £25.00 custom clearance charges)

Liechtenstein
£ 25.99 3-5 days from time of dispatch.

Lithuania
£17.99 4-6 days from time of dispatch.

Luxembourg
£17.99 2 days from time of dispatch.

Latvia
£19.99 4-6 days from time of dispatch.

Monaco
£15.99 2 days from time of dispatch.

Netherlands
£13.99 2 days from time of dispatch.

Norway
£25.99 3-5 days from time of dispatch.

Poland
£17.99 3-5 days from time of dispatch.

Portugal
£19.99 3-5 days from time of dispatch.

Romania
£24.99 4-6 days from time of dispatch.

San Mario
£24.99 3-5 days from time of dispatch.

Slovakia
£17.99 4-6 days from time of dispatch.

Slovenia
£17.99 4-6 days from time of dispatch.

Spain
£16.99* 3-5 days from time of dispatch.

Sweden
£17.99 3-5 days from time of dispatch.

Switzerland
£39.99 3-5 days from time of dispatch.

International Shipping Charges - By Air ONLY

Please note these prices are for guideline only and may vary depending upon the volume and weight of the parcel. The exact shipping charge can only be confirmed once the order has been processed and packed. We cannot ship dangerous goods to these destinations.

If your country is not listed here, please send us an email at sales@eapollo.co.uk or call us on (+44) 0121 236 3955.

Australia (3-4 days from the time of dispatch)

Up to 10kgs – £59.99

Up to 15kgs – £74.99

Up to 20kgs – £89.99

Up to 30kgs – £124.99

USA (2-3 days from the time of dispatch)

New Jersey (07000-07999)

New Jersey (08500-08999)

New York (10000-11999)

Up to 10kgs – £34.99

Up to 15kgs – £44.99

Up to 20kgs – £54.99

Up to 30kgs – £64.99

USA (Other) (2-3 days from time of dispatch)

Up to 10kgs – £44.99

Up to 15kgs – £54.99

Up to 20kgs – £64.99

Up to 30kgs – £79.99


Dangerous Goods Handling

The following products classified as dangerous goods by the courier companies.

See separate notes for Lighters UN1057 at the end of the page.

  • Room Odourisers [UN1992]
  • Body Sprays Aerosols [UN1950]
  • Hair Sprays Aerosols [UN1950]
  • Perfumes [UN1266]
  • Nail polish, Nail Varnish [UN1263]
  • Nail polish Remover [UN1993]
  • Lithium Batteries [UN3090] and [UN3091]

We are authorised to ship these items to UK (Mainland ONLY) and selected European countries and other destinations by road only.

Please note that you may incur additional handling charges if your shipment contains any of the dangerous goods listed on this page.

See the list of countries below.

  • Albania
  • Andorra
  • Armenia
  • Austria
  • Azerbaijan
  • Belarus
  • Belgium
  • Bosnia Herzegovina
  • Bulgaria
  • Canary Islands
  • Croatia
  • Cyprus (Southern)
  • Czech Republic
  • Denmark (excluding Greenland)
  • Estonia
  • Faroe Islands
  • Finland
  • France
  • Georgia
  • Germany
  • Gibraltar
  • Greece Mainland only
  • Hungary
  • Iceland
  • Italy
  • Kosovo
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Norway (excluding Jan Mayen & Svalbard)
  • Poland
  • Portugal (Excluding Madeira & Azores)
  • Romania
  • Russian Federation
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain (excluding Ceuta & Melia)
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • Vatican City

Lighters UN1057

We can only ship lighters to UK Mainland. Please note these items will incur additional handling charges due to extra precautions taken for packing and shipping purposes. Please contact us on the details below for further information.

Email us at sales@eapollo.co.uk or call us on +44 (0) 121 236 3955.

Lines are open between 10am - 5pm, Monday to Friday.

Quote the SKU number for the item you are inquiring about to make it easier for our staff to handle your query quickly and appropriately.


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