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Security & privacy

Forgotten password

If you've forgotten your password just enter your email address on the forgotten your password page. You will then receive an email containing a link to reset your password.

 

Your privacy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. eapollowholesale.co.uk complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

In order to serve you best we use Sage Pay and Paypal to process credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

 

Transaction security

Security and privacy of personal details is taken very seriously at eapollowholesale.co.uk. We maintain the highest level of security and our site uses SSL encryption technology. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.eapollowholesale.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

In order to serve you best we use Sage Pay and Paypal to process credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private. In addition, we use 3D Secure services, Verified by Visa and Mastercard SecureCode. To use this service, you must first register with the bank or other organisation that issued your card. To find out more visit:


Verified by Visa

 

 

 

Mastercard SecureCode

  

 

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from eapollowholesale.co.uk requesting this kind of information, please do not respond but let us know.

 

An order confirmation email will be sent to you from orders@eapollo.co.uk when your order has been successfully accepted by our system. Please be aware that this is an automated email service and any emails received in this account from customers are not monitored.

 

Any communication regarding an order or any general queries must be sent to sales@eapollo.co.uk Please note that this is the only email address that we use to communicate with all our customers. Should you receive an email claiming to be from eapollowholesale.co.uk requesting any confidential information or payment, please do not respond but contact us immediately.

eapollowholesale.co.uk is not liable for any losses incurred due to customer's negligence to protect their personal details or payments to any unverified personal accounts. A list of our verified payment methods can be found on our terms and conditions page.

 

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. eapollowholesale.co.uk uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at eapollowholesale.co.uk you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them. 

 

 

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