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Terms and Conditions

Welcome to the eapollowholesale.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website. By accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Apollo Accessories Ltd runs and owns the website on which these terms and conditions appear, and only supplies to trade customers.

You may be asked to provide proof that you are a trader before we accept your order. We reserve the right to cancel your order without prior notice if we reckon you are not a trade customer.

Consumer customer rights do not apply to trade customers. We are not liable for loss incurred for any consumers breaching our trade only conditions.

By placing an order with us, you are entering a legally binding contract and confirm that you are a trade customer as defined below in our Definitions.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service team by e-mail, or call us on 0121 233 3955 between 10am-5pm. Please note that all calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Definitions

"Conditions" means these terms and conditions and the Special Conditions;

"Product" means a product displayed for sale on the Website;

"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;

"Special Conditions" means the terms and conditions in the Product Description;

"Personal Information" means the details provided by you on registration;

"We/us" means eapollowholesale / Apollo Accessories Ltd;

"Website" means the website located at www.eapollowholesale.co.uk or any subsequent URL which may replace it;

"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;

"United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands.

"You" means a user of this Website.

"Users" means the browser of the Website collectively;

"Trade customer" means the user of the website or the buyer purchasing goods for the purposes of reselling online or in a retail shop.

Introduction

Apollo Accessories Ltd, trading as eapollowholesale.co.uk is an online wholesaler offering over 20,000 product lines across fashion, beauty, hoisery, giftware, party and household goods.

We supply to trade only customers and do not serve consumers or members of public.

Shopping with us

To shop with eapollowholesale.co.uk our requirement is that

  • You are a minimum of 18 years old.
  • You are legally capable of entering into binding contracts.
  • You are strictly a trader/retailer (have retail premises, market stall, or an online store) and must spend a minimum of £75 excluding VAT and delivery charges. (You may be asked to provide proof that you are a trader before we accept your order). The customer must bring a business ID to visit our showroom.
  • You are purchasing items from our website for the intent of legal use only.
  • You are responsible for acting in accordance with your local and national laws for orders placed from outside the UK.
  • You must check with your local authorities to determine that certain goods purchased from us do not conflict with the regional laws and regulations. We cannot be held responsible for supplying goods from UK to persons outside the UK who choose to conflict with international laws and inappropriate use of the items in their own country.

We don't have a catalogue because with thousands of items to choose from and hundreds added every week, it would be impossible to keep it up to date. Instead we concentrate on keeping our website up to date and providing retailers with the quickest and simplest experience possible.

Please note that items with (C) are considered as clearance and may be limited in quantities, missing original packaging or have little cosmetic defects. If you would like to learn more about the product with (C) please provide quote its SKU code.  

Please note that not all our products come with barcodes or individual packaging. We supply in bulk to retail shops, independent market traders, sole traders, and online retailers. Some online platforms like Amazon or eBay may require you to have mandatory barcodes. If there are any specific products without a barcode, the information is generally given on our product detail page. Although we try our best to supply the detailed information about our products to the best of our ability, we cannot be held responsible for refusal from your intended online selling platform to a non-compliant policy. The customer is responsible for checking the guidelines and liaising for further information prior to placing an order with us. No returned goods will be accepted without prior agreement. If for some reason the goods have to be returned, we may ask you to provide refusal evidence in writing from your selling platform. All returned goods will be subject to 20% restocking fee where there is no valid reason for return.

Placing an order

As a wholesale business, we only sell to other retail businesses and goods bought from us must be intended for business & trade purposes only, and not for private or personal use.

Consumer customer rights do not apply to trade customers. We are not liable for loss incurred for any consumers breaching our trade only conditions.

Please see below for our order cancellation and returns policy.

Our minimum spend is £75 + VAT and any applicable shipping charges. We reserve the right to change this minimum spend amount at any time without prior notice.

The customer must create an account. This is to save the shipping details and order history, ensuring a quicker and more pleasant shopping experience on future orders.

The customer must complete all the necessary technical steps required to complete the order online.

  • Register for an account
  • Log into the account on checkout
  • Provide a valid delivery address
  • Provide a valid statement address
  • Pay online using the payment methods provided
  • Agree to our terms and conditions
  • Confirm the order

Order confirmation

An order confirmation email will be sent to you from orders@eapollo.co.uk when your order has been successfully accepted by our system. Please be aware that this is an automated email service and any emails received in this account from customers are not monitored.

Any communication regarding an order or any general queries must be sent to sales@eapollo.co.uk Please note that this is our ONLY email address in use to communicate with all our customers. Should you receive an email claiming to be from eapollowholesale.co.uk requesting any confidential information or payment, please do not respond but contact us immediately.

If there are any items out of stock or unavailable from the order, we may offer the customer an alternative product to fulfil the order. We will confirm with the customer before any alternative products are substituted.

By placing an order with us, you enter a contract and agree to pay when the order has been accepted. We may decide to reject an order for any reason.

All the prices set out on the website are excluding VAT & delivery charges.

If you wish to cancel your order please see Order Cancellations section below.

Stock Availability

The order confirmation email only acts as receipt of the order by our system and does not constitute to a binding contract. Representation of your final order will be confirmed by our warehouse staff while picking the order and a member of our sales team will contact you in due course to inform you any stock shortages.

We will try our best to make available the stock ordered by you, however there may be conditions beyond our control that may restrict us.

In the event that we are unable to supply particular items, we will not be liable to you, or for the loss incurred due to these stock shortages.

VAT Rates & EORI Numbers

UK & Northern Ireland Orders

Under the HMRC guidelines, a 20% VAT rate is applicable for all order received from customers in the UK & Northern Ireland. We will continue to charge VAT on all the appropriate goods and shipping charges. The VAT breakdown will be shown on your final invoice.

We will also need an EORI number from all our Northern Ireland customers to comply with the ‘Northern Ireland protocol’ as set out in the Brexit deal between the UK and European Union. There are currently no duty/tariffs applicable, unless the goods are subject to risk of being moved to the EU through Republic of Ireland.

It is the customer’s obligation to assess the risk of goods moving from Northern Ireland to the EU. After the goods have been delivered to the customer’s given address at the checkout in the Northern Ireland, Apollo Accessories Ltd is not liable for the movement of the goods or incidents related to goods ‘at risk’ of moving into the EU.

The customers in Northern Ireland can sign up for Trader Support Service to get further information and guidance. EORI number can be obtained using your VAT registration or Company reg number as a limited company, OR your NI number as a sole trader. Please note this is mandatory and we are unable to process your order or dispatch it without a valid EORI number.

European & International Orders

Following Brexit, all the European countries are now classed as Export destinations. Hence there is no VAT charged on our invoices at the time of export, however, your local authorities may apply the local taxes and duties when the shipment arrives in your country. The rate of local government taxes and duty is decided by your customs authorities depending on the total value of your shipment and product’s commodity codes (also known as HS codes).

It is the customer’s responsibility to check with their local authorities and obtain the relevant information prior to placing an order with us. We cannot be held responsible for the duties or taxes due imposed by your local customs and tax authorities. Any delay in payment may incur additional warehouse storage charges and admin fees, that will be payable by the customer.

EORI Number Validation

We also require all our EU customers to provide us with a Valid EORI number and/or Valid VAT number for export purposes within the European Union. The EORI numbers given will be validated on the Taxation and Customs Union’s website and the orders will only be dispatched if the information is verified by the authorities. It is customer’s responsibility to provide the correct information at the checkout while placing the order.

When we verify the EORI number and/or VAT number through the online system, the request is sent through a secure connection to the relevant national database to check if the given number is recorded there and is valid at the time of the request. If yes, the "Valid" status will be displayed. If not, "Invalid" status will be displayed. Depending on the national rules on data protection, some Member States will also provide the name and address linked to the given EORI number as they are recorded in the national databases

Export guidelines

Please note that under HMRC export guidelines, the VAT can only be exempt for EU and international destinations if goods are shipped directly from our warehouse to the specified country. If you wish to use your own shipper or Freight forwarder in the UK to export the goods, we reserve the right to charge 20% VAT as a reserve amount on the invoice with full payment.

The customer can obtain an export certificate from the shipper to prove that goods have left the UK. Once the export certificate has been received, we can issue a credit note and a refund for the VAT amount in full.

The customer must provide the relevant evidence within 30 days from the dispatch of the order. We reserve the right to charge the VAT at the time of the dispatch and hold the funds until we are satisfied with the proof of export. We may decide to charge the VAT if insufficient evidence has been provided.

Duty, Taxes, Import Fees, Admin Fees, and Customs Clearance Charges

Under the deal agreed between UK and EU, zero tariff rates apply to goods made in the UK and EU. Apollo Accessories Ltd brings a large range of products to its customers that are manufactured worldwide. Therefore, Duty/Tax charges may apply upon arrival by your local authorities depending on tariff rules used by World Trade Organisation. We would urge our customers to check with their local authorities or governing bodies about the charges before placing an order with us. As the receiver of the shipment, the customer is solely responsible for liaising and paying your own duty and taxes.

Once we have received your EORI number and/or VAT number, we will process your order and dispatch it with UPS/TNT or DPD. The goods you purchase will be declared electronically on the shipping company’s system to generate a commercial invoice with commodity codes, which is a mandatory requirement for customs declaration procedures. These courier companies are our appointed customs agents that will handle the customs clearances process and notify you of the taxes and duties payable.

The customer is obliged to accept the charges from the courier companies, pay the amount due and accept the shipment. In the event of the receiver refusing to pay the taxes and duties, any returned goods will incur the shipping costs, return charges, admin fees, custom clearance charges and other applicable fees. As set out in our returns policy, the returned goods will also be subject to a 20% restocking fee. All these charges are payable by the customer and will be deducted from the refund due for your order.

Please note that we will always try and provide the accurate information to the best of our knowledge regarding the commodity codes and the approximate rate of duty and taxes applicable as listed on HMRC’s tariff guide under World Trade Organisation export rules. However, these rates are for guidelines only and may differ from the rates applied by your local government authorities.

Payment

The customer must make a payment for the goods before we dispatch the order.

We accept payment via

  • Sagepay (Pay online with your debit/credit card)
  • Bank Transfer (GBP)
  • TransferWise (EUR)

It is imperative that you provide us with the correct billing address for the credit/debit card you use to pay for the order. Our system is very sensitive and may reject payments that fail to confirm your billing address your card issuer holds. To avoid disappointment please ensure that your billing address is always correct.

Please note we can only release the order after the cheque has cleared by the bank and we have received the right amount in our account. It can take 5 to 7 (approx.) working days for UK payments and up to 4-5 weeks for international cheques.

These are the only verified payment methods to receive funds from our customers in the UK and internationally.

When paying by Sagepay online with your credit or debit card, the customer must provide the right statement/billing address. Our fraud detection system has a set of rules in place and may reject the payment if the address and postcode verification fails. In the event of failed verification, the customer must provide us with a copy of their billing address statement and a Photo ID proof to release their order. Alternatively, you can pay by bank transfer. The sagepay funds will be released back to your account in 5 working days.

Orders paid by bank transfer will be processed and dispatched after the funds have cleared into our account. The customer is liable to pay any bank transfer charges related to international transactions.

Always use your order number or proforma invoice number as a reference. Here are the bank transfer details.

For payments in GBP
ACCOUNT NAME: APOLLO ACCESSORIES LIMITED
BANK : LLOYDS
SORT CODE: 30-94-74
ACCOUNT NO: 30667960
SWIFT CODE (BIC): LOYDGB21295
IBAN: GB83LOYD30947430667960
Branch address:
Lloyds Bank PLC.
Kings Heath Branch(309474)
PO Box1000, BX1 1LT

Please note this is our ONLY GBP business bank account for receiving funds from our customer in the UK and abroad. Do not pay into any other account.

For payments in EUROs
ACCOUNT NAME: APOLLO ACCESSORIES LIMITED
SWIFT CODE (BIC): TRWIBEB1XXX
IBAN: BE31 9670 3977 8955
Branch address:
TransferWise Europe SA
Square de Meeûs 38 bte 40
Brussels, 1000, Belgium



In the event of customer choosing bank transfer as their method of payment and no payment is received within 10 working days from placing the order; we will cancel the order without any further notice.

eapollowholesale.co.uk is not liable for any losses incurred due to customer's negligence to protect their personal details, login details, payment details or payments to any unverified personal accounts.

We reserve the right to refuse payment by one or more of these payment methods.

Delivery

We can only deliver goods to the address provided by the customer when placing the order. The customer must make reasonable endeavours to meet the delivery arrangements and take the delivery once the goods have been dispatched. (Signature required up on delivery)

We cannot be held responsible for any losses, damages, expenses or costs incurred due to incorrect delivery address provided by the customer or diversion of delivery upon a non-delivery. (e.g. Delivery to a neighbour or another address)

Once the goods have been delivered to the address as per customer’s instructions, we are not responsible for the loss or destruction of the goods.

In the event of a non-delivery and the parcel is redirected back to us, we will advise the customer via email or phone. The customer is responsible for all collection & redelivery costs. If the order is cancelled under these circumstances, it will incur 20% restocking fees as cancellation charge.

The customers who wish to use their own Courier or Freight Forwarder for delivery are liable for the insurance and safety of the goods. We cannot be held responsible for any loss or damages after the dispatch. In the event of shipper refusing to forward the goods on customer's behalf, the customer is liable for delivery charges, collection charges and cancellation charges (where applicable)

We may alter or delay the delivery time if the goods ordered need to be stocked or there are any issues with the payment. We will inform via email or phone if the order has been delayed for any reason.

We reserve the right to cancel the out of stock or discontinued items and dispatch the rest of the order if we are unable to get in touch with a customer for any reason.

The customer must inspect the goods immediately upon receipt and inform us via email or phone within 5 working days for any defective or damaged goods or incorrect quantities. After this specified time limit, we are not liable to correct the defective items or missing quantities and will only deal with it in at our own discretion.

Under the current Brexit deal guidelines, EU shipments may be subject to local government taxes and import duty. It is the customer’s responsibility to check with their local authorities or governing bodies and inquire about the applicable charges prior to placing an order with us.

The customer is solely responsible for liaising and paying their own duty and local taxes. Please note some of these charges are recoverable if you are VAT registered in the EU. For more information, please contact your local tax authorities or the governing bodies.

Any shipments where the customer has refused to pay the due taxes and duty will be subject to additional charges payable by the customer to cover the original shipment charges, return costs, and any other charges billed by the shipping companies.

We will always try and provide the accurate information to the best of our knowledge regarding the commodity codes and the approximate rate of duty and taxes applicable as listed on HMRC’s tariff guide under World Trade Organisation export rules. However, these rates are for guidelines only and may differ from the rates applied by your local government authorities.

Order Cancellations

To cancel the order, the customer must inform within 24 hours by phone or email. If the order has been picked or packed during this time limit, restocking fees will still apply.

Orders cancelled after this period are subject to up to 20% restocking fees and can only be cancelled in writing via email.

We cannot cancel orders after they have been dispatched however if for any reason the order is cancelled after it has been dispatched, we reserve the right to charge 20% restocking fees and the customer is liable to pay delivery & collection charges.

In the event of any EU or international customer refusing to pay the applicable taxes and import duty billed by the shipping companies, the returned shipment will be treated as an order cancellation. Hence the returned goods will be subject to 20% restocking fees as per our order cancellation and returns policy. In addition to this, the customer is also liable for the delivery and collection charges, return costs, admin fees in relation to customs clearance procedures, and any other charges. We will deduct these charges from the refund due from your original payment.

When a customer places an order with eapollowholesale.co.uk, the funds are reserved for us - we don't take payment until your order has been checked by our warehouse and processed. It may take up to 10 days for bank or card issuer to make funds available to the customer again.

Returns Policy

To return an item, the customer must contact us with the order number and the item SKU within 7 working days of receiving the order. The customer is liable to pay all the delivery charges for returns & exchanges.

All goods will be inspected upon receipt. The goods are the customer’s responsibility until they reach our warehouse, so please ensure they are packed correctly and cannot be damaged en route. We are not responsible for items which are returned to us by mistake. The customer must obtain a proof of postage.

We try hard to accept all returns and provide a refund or exchange; however in the unlikely event that an item is returned to us in unsuitable condition, we may have to send it back to the customer.

We recommend you obtain proof of postage.

We will inform the customer as soon as we've received the return in its original condition and either offer a replacement or apply refund to the original payment type. This is usually done within 2 working days.

Any refund will automatically be issued to the original payment method customer used while placing the order. This typically takes 5 working days in the UK, dependent on the bank/card issuer.

Delivery charges are non-refundable. Our Postal address for returns is

 

25 Barr Street

Hockley

Birmingham

B19 3EH

UK

 

The customer must inspect the goods immediately upon receipt and inform us via email or phone within 7 working days for any defective or damaged goods, incorrect quantities or incorrect items received. After this specified time limit, we are not liable to

  • Make available the shortages
  • Replace the defective or damaged goods
  • Release the funds for the goods reported
  • Refund or credit the damages or shortages

The customer must return the damaged defective goods for a refund or exchange. We can only refund the return postage if the customer has notified us of the goods in question beforehand and we instruct the customer to return the goods. Alternatively we may ask you to provide images of the damaged or defective items, if the postage charges are not viable.

We cannot be held responsible for goods damaged due to misuse or are returned without their original resalable packaging.

In the event of any EU or international customer refusing to pay the applicable taxes and import duty billed by the shipping companies, the returned shipment will be treated as an order cancellation. Hence the returned goods will be subject to 20% restocking fees as per our order cancellation and returns policy. In addition to this, the customer is also liable for the delivery and collection charges, return costs, admin fees in relation to customs clearance procedures, and any other charges. We will deduct these charges from the refund due from your original payment.

Other than the reasons mentioned above, we are unable to accept returns. If returns are made for any other reasons, we will treat it as a cancellation of the order and restocking fees will apply.

Product Images and other media

Please note that all media and images on the website are watermarked for copyright purposes and Apollo Accessories Ltd reserves all intellectual property rights. We will try our best to provide watermark free images upon request to customers who have purchased the products from our website, however, it cannot be guaranteed. All product images shown are for illustration purpose only and product colour and composition may vary due to the lighting effects and monitor resolution of the viewer.

Product safety & standards

Our suppliers only stock and supply products that have met all of the necessary manufacturing standards and safety protocols. Accordingly, strictly adhering to product safety standards and guidelines, and manufactures provide instructions on how to use their products.

The user must always follow the manufacturer's usage instructions found on the packaging. We are not liable for any damages caused by the product's misuse or mishandling, where directions for use were not followed.

General

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.  Any use of the material and content of the Website is strictly prohibited unless prior permission from us has been given.You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is"and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what eapollowholesale.co.uk and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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