Terms and Conditions
Welcome to the eapollowholesale.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service team by e-mail, or call us on 0121 233 3955 between 10am-5pm. Please note that all calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.
For delivery information see here.
For returns information see here.
For any other questions you may have see here.
For our security and privacy see here.
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means eapollowholesale; "Website" means the website located at www.eapollowholesale.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. Any use of the material and content of the Website is strictly prohibited unless prior permission from us has been given.You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is"and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what eapollowholesale.co.uk and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Shopping with us
To shop with eapollowholesale.co.uk our only requirement is that the customer must spend a minimum of £75 excluding VAT and delivery charges. The customer must bring and provide business ID to visit our showroom.
We don't have a catalogue because with thousands of items to choose from and hundreds added every week, it would be impossible to keep it up to date. Instead we concentrate on keeping our website up to date and providing retailers with the quickest and simplest experience possible.
Please note that items with (C) are considered as clearance and may be limited in quantities, missing original packaging or have little cosmetic defects. If you would like to learn more about the product with (C) please provide quote its SKU code.
Placing an order
As a trade only business we only sell to other businesses and goods bought from us must be intended for business and trade purposes only and not for private or personal use. Consumer customer rights do not apply to trade customers. Please see below for our order cancellation and returns policy.
Our minimum spend is £75 + VAT and any applicable shipping charges. We reserve the right to change this minimum spend amount at any time without prior notice.
The customer must create an account. This is to save the shipping details and order history, ensuring a quicker and more pleasant shopping experience on future orders.
The customer must complete all the necessary technical steps required to complete the order online.
- Register for an account
- Log into the account on checkout
- Provide a valid delivery address
- Provide a valid statement address
- Pay online using the payment methods provided
- Confirm the order
An order confirmation email will be sent to you from email@example.com when your order has been successfully accepted by our system. Please be aware that this is an automated email service and any emails received in this account from customers are not monitored.
Any communication regarding an order or any general queries must be sent to firstname.lastname@example.org Please note that this is our ONLY email address in use to communicate with all our customers. Should you receive an email claiming to be from eapollowholesale.co.uk requesting any confidential information or payment, please do not respond but contact us immediately.
If there are any items out of stock or unavailable from the order, we may offer the customer an alternative product to fulfil the order. We will confirm with the customer before any alternative products are substituted.
By placing an order with us, you enter a contract and agree to pay when the order has been accepted. We may decide to reject an order for any reason.
All the prices set out on the website are excluding VAT & delivery charges.
If you wish to cancel your order please see Order Cancellations section below.
VAT exemption applies to customers with a Valid EU VAT number and export outside the European Union. The EU VAT number given will be validated on the Taxation and Customs Union’s website and will only be exempt if the information is authenticated by the authorities.
All the VAT numbers provided by customers are checked by our system at the time of placing order and validated manually by our staff before processing your order. VAT numbers are validated using approved VIES (VAT Information Exchange System) service provided by the European Union online.
When we verify the VAT number through this system, the request is sent through a secure connection to the relevant national database to check if the given number is recorded there and is valid at the time of the request. If yes, the "Valid" status will be displayed. If not, "Invalid" status will be displayed. Depending on the national rules on data protection, some Member States will also provide the name and address linked to the given VAT number as they are recorded in the national databases.
If the name & address does not match the Billing or shipping information given on the order, we reserve the right to request a copy of the VAT Certificate from the customer to confirm these details. If the customer is unable to provide a Valid VAT Certificate, we will charge VAT on the order or cancel the order. It is customer’s responsibility to provide the correct information at the checkout while placing the order.
If goods are shipped directly from our warehouse to the specified country, we will exclude the VAT at the time of dispatch. Customers wishing to use their own courier or Freight forwarder to export the goods must provide an export certificate from the shipper to prove that goods are leaving the UK.
The customer must provide the relevant evidence within 30 days from the dispatch of the order. We reserve the right to charge the VAT at the time of the dispatch and hold the funds until we are satisfied with the proof of export. We may decide to charge the VAT if insufficient evidence has been provided.
The customer must make a payment for the goods before we dispatch the order.
We accept payment via
- Sagepay (Pay online with your debit/credit card)
- Bank Transfers
- Cheque payment
Please note we can only release the order after the cheque has cleared by the bank and we have received the right amount in our account. It can take 5 to 7 (approx.) working days for UK payments and up to 4-5 weeks for international cheques.
These are the only verified payment methods to receive funds from our customers in the UK and internationally.
When paying by Sagepay online with your credit or debit card, the customer must provide the right statement/billing address. Our fraud detection system has a set of rules in place and may reject the payment if the address and postcode verification fails. In the event of failed verification, the customer must provide us with a copy of their billing address statement and a Photo ID proof to release their order. Alternatively, you can pay by bank transfer. The sagepay funds will be released back to your account in 5 working days.
Orders paid by bank transfer will be processed and dispatched after the funds have cleared into our account. The customer is liable to pay any bank transfer charges related to international transactions.
Always use your order number or proforma invoice number as a reference. Here are the bank transfer details.
For payments in GBP.
NAME: APOLLO ACCESSORIES LTD
BANK : LLOYDS
SORT CODE: 30-64-10
ACCOUNT NO: 25179268
SWIFT CODE (BIC): LOYDGB2L
Lloyds branch address:
New St Birmingham (306410) Branch
Please note this is our ONLY GBP business bank account for receiving funds from our customer in the UK and abroad. Do not pay into any other account.
For payments in EUR.
NAME: APOLLO ACCESSORIES
SORT CODE: 30-64-10
ACCOUNT NO: 86638418
SWIFT CODE (BIC): LOYDGB21660
IBAN: GB16 LOYD 3064 1086 6384 18
Lloyds branch address:
New St Birmingham (306410) Branch
Please note this is our ONLY EUR business bank account for receiving funds from our customer in the UK and abroad. Do not pay into any other account.
In the event of customer choosing bank transfer as their method of payment and no payment is received within 10 working days from placing the order; we will cancel the order without any further notice.
eapollowholesale.co.uk is not liable for any losses incurred due to customer's negligence to protect their personal details, login details, payment details or payments to any unverified personal accounts.
We reserve the right to refuse payment by one or more of these payment methods.
We can only deliver goods to the address provided by the customer when placing the order. The customer must make reasonable endeavours to meet the delivery arrangements and take the delivery once the goods have been dispatched. (Signature required up on delivery)
We cannot be held responsible for any losses, damages, expenses or costs incurred due to incorrect delivery address provided by the customer or diversion of delivery upon a non-delivery. (e.g. Delivery to a neighbour or another address)
Once the goods have been delivered to the address as per customer’s instructions, we are not responsible for the loss or destruction of the goods.
In the event of a non-delivery and the parcel is redirected back to us, we will advise the customer via email or phone. The customer is responsible for all collection & redelivery costs. If the order is cancelled under these circumstances, it will incur 20% restocking fees as cancellation charge.
The customers who wish to use their own Courier or Freight Forwarder for delivery are liable for the insurance and safety of the goods. We cannot be held responsible for any loss or damages after the dispatch. In the event of shipper refusing to forward the goods on customer's behalf, the customer is liable for delivery charges, collection charges and cancellation charges (where applicable)
We may alter or delay the delivery time if the goods ordered need to be stocked or there are any issues with the payment. We will inform via email or phone if the order has been delayed for any reason.
We reserve the right to cancel the out of stock or discontinued items and dispatch the rest of the order if we are unable to get in touch with a customer for any reason.
The customer must inspect the goods immediately upon receipt and inform us via email or phone within 5 working days for any defective or damaged goods or incorrect quantities. After this specified time limit, we are not liable to correct the defective items or missing quantities and will only deal with it in at our own discretion.
To cancel the order, the customer must inform within 24 hours by phone or email. If the order has been picked or packed during this time limit, restocking fees will still apply.
Orders cancelled after this period are subject to up to 20% restocking fees and can only be cancelled in writing via email.
We cannot cancel orders after they have been dispatched however if for any reason the order is cancelled after it has been dispatched, we reserve the right to charge 20% restocking fees and the customer is liable to pay delivery & collection charges.
When a customer places an order with eapollowholesale.co.uk, the funds are reserved for us - we don't take payment until your order has been checked by our warehouse and processed. It may take up to 10 days for bank or card issuer to make funds available to the customer again.
To return an item, the customer must contact us with the order number and the item SKU within 7 working days of receiving the order. The customer is liable to pay all the delivery charges for returns & exchanges.
All goods will be inspected upon receipt. The goods are the customer’s responsibility until they reach our warehouse, so please ensure they are packed correctly and cannot be damaged en route. We are not responsible for items which are returned to us by mistake. The customer must obtain a proof of postage.
We try hard to accept all returns and provide a refund or exchange; however in the unlikely event that an item is returned to us in unsuitable condition, we may have to send it back to the customer.
We recommend you obtain proof of postage.
We will inform the customer as soon as we've received the return in its original condition and either offer a replacement or apply refund to the original payment type. This is usually done within 2 working days.
Any refund will automatically be issued to the original payment method customer used while placing the order. This typically takes 5 working days in the UK, dependent on the bank/card issuer.
Delivery charges are non-refundable. Our Postal address for returns is
25 Barr Street
The customer must inspect the goods immediately upon receipt and inform us via email or phone within 7 working days for any defective or damaged goods, incorrect quantities or incorrect items received. After this specified time limit, we are not liable to
- Make available the shortages
- Replace the defective or damaged goods
- Release the funds for the goods reported
- Refund or credit the damages or shortages
The customer must return the damaged defective goods for a refund or exchange. We can only refund the return postage if the customer has notified us of the goods in question beforehand and we instruct the customer to return the goods. Alternatively we may ask you to provide images of the damaged or defective items, if the postage charges are not viable.
We cannot be held responsible for goods damaged due to misuse or are returned without their original resalable packaging.
Other than the reasons mentioned above, we are unable to accept returns. If returns are made for any other reasons, we will treat it as a cancellation of the order and restocking fees will apply.